Dealership KPI Dashboard Guide
Essential metrics for dealership intelligence and margin control
A dealership KPI dashboard should surface the metrics that drive profit. Override rate, margin recovery, prevented loss, and compliance—these are the numbers GMs and ownership need to protect gross and improve accountability.
Core Override Metrics
Override rate = overrides / transactions. Industry benchmarks from the Dealer Profit Index show franchise stores average 4.0–4.5%; independents 5.2–6.1%. Track by month, by department, by location. Variance across stores often indicates policy or training gaps.
Margin Recovery Metrics
Prevented loss estimates margin recovered by requiring override reasons and tightening policy. Recovered margin tracks actual dollars from interventions. A good dealership analytics dashboard surfaces both. Board-ready reports need ROI proof—view a sample executive report.
Compliance KPIs
Reason capture rate = overrides with structured reason / total overrides. Target 100%. When reason fields are optional, compliance erodes. Override by reason reveals patterns: competitive match, manager approval, loyalty, aging inventory. Slice by department for F&I vs. sales visibility.
Recon and Turn Metrics
Recon cycle time, approval latency, and turn rate complement override metrics. A recon bottleneck costs holding cost. Track time-in-stage to find delays. Approval capture adds decision visibility to recon workflows.
Executive Dashboard Design
Leadership needs a consolidated view. Override volume by reason, by location. Prevented loss and recovered margin. Compliance trend. At-risk deals highlighted. Weekly or monthly review cycles. The best dealership analytics software turns data into action.
Benchmarking and Targets
Use peer data to set targets. Dealer Profit Index provides regional and segment benchmarks. Compare your override rate to similar dealers. Recovery rates after structured capture average 19.9% in one quarter. Set realistic targets and track progress.
Get Started
DealerInt provides a dealership KPI dashboard with override visibility, prevented loss, and board-ready reports. View pricing or book a demo to see the metrics in action.