Auto CRM in United States
Auto CRM for dealerships in United States. Market size, regulations, benchmarks, and compliance.
CRM systems handle leads and deal tracking. Override visibility—why a price changed or approval was granted—is often missing. DealerInt adds that layer. DealerInt provides decision intelligence and override visibility for dealerships in United States. Works with every major CRM, DMS, and F&I platform. No integration required. Chrome extension install.
Market size
Regional automotive retail context
The US automotive retail market comprises approximately 18,000+ franchised dealers and 35,000+ independent dealers. New vehicle sales exceed 15M units annually; used car retail adds another 40M+ transactions.
Local regulations
Key compliance considerations
- State dealer licensing and bonding requirements vary; all 50 states mandate dealer licenses.
- FTC Safeguards Rule requires written information security programs for dealerships handling customer data.
- TILA-RESPA mandates specific disclosures for consumer credit; F&I must document exceptions.
- State Lemon Laws and used car disclosure rules (e.g., Buyers Guides) apply.
Dealer benchmarks
Override and recovery data
US franchised dealers average 4.0–4.5% override rate; independents 5.2–6.1%. Southeast independents show the highest rates (6.1%). Recovery after structured capture averages 19.9% within one quarter (Dealer Profit Index, Q1 2026).
View Dealer Profit Index →Compliance rules
Best practices for {regionName}
- Document override reasons for audit; F&I product waivers require structured capture.
- State advertising rules vary; ensure pricing disclosures align with local law.
- Data retention policies must meet state and federal requirements.
Pricing norms
Typical costs for {regionName}
DealerInt: $799/store/month. DMS/CRM: $300–$800+/month per rooftop typical. F&I modules add $50–$200/month. Regional variance is modest; urban markets often pay premium.
Regional quotes
What dealers in {regionName} say
“We run 12 rooftops across three states. DealerInt gave us override visibility we never had—recovered $47K in Q1.”
Group GM, Southeast
“Compliance was the driver. Our auditor wanted reason codes. DealerInt delivered in a week.”
F&I Director, Midwest