Auto CRM in Australia
Auto CRM for dealerships in Australia. Market size, regulations, benchmarks, and compliance.
CRM systems handle leads and deal tracking. Override visibility—why a price changed or approval was granted—is often missing. DealerInt adds that layer. DealerInt provides decision intelligence and override visibility for dealerships in Australia. Works with every major CRM, DMS, and F&I platform. No integration required. Chrome extension install.
Market size
Regional automotive retail context
Australia has ~3,500 new car dealerships and 40,000+ licensed motor dealers. New vehicle sales ~1.1M annually; used car market ~3M+ transactions.
Local regulations
Key compliance considerations
- Australian Consumer Law (ACL) governs warranties, misleading conduct, and remedies.
- National Consumer Credit Protection Act (NCCP) for finance; dealers must comply.
- State-based dealer licensing (e.g., VACC in Victoria, MTA in NSW).
- Privacy Act applies to customer data; Australian Privacy Principles.
Dealer benchmarks
Override and recovery data
Australian dealers face similar margin pressure. Override rates align with US independents (5–6%) where structured capture is absent. Recovery rates of 15–20% within a quarter are typical.
View Dealer Profit Index →Compliance rules
Best practices for {regionName}
- ACL disclosure requirements for used cars; odometer, history, warranty.
- NCCP compliance for F&I; document exceptions and responsible lending.
- Privacy policy and data retention aligned with Privacy Act.
Pricing norms
Typical costs for {regionName}
DealerInt: A$1,200/store/month (approx). DMS: A$300–A$800/month. F&I and CRM add A$100–A$300. Competitive with local vendors.
Regional quotes
What dealers in {regionName} say
“We're a 4-site group in NSW. DealerInt showed us which store had the override problem.”
GM, Sydney
“NCCP compliance was the trigger. We needed reason capture for every exception.”
F&I Manager, Melbourne